FAQ
How to shop
Do I need an account to place an order?
No you do not have to create an account to place an order
I have forgotten my password: what should I do?
You can always reset your password by clicking the forgot password link
How do I place an order on your site?
Add your favourite to your shopping cart and proceed to payment
How long does it take to process my return?
It generally takes 3-5 business days to inspect and process your return after it has arrived at our distribution center. It could take an additional 5-6 business days to receive your refund on the original form of payment, depending on your banking institution.
How do I track my package?
you can track your package by clicking on the link provided in your shipment confirmation e-mail or by clicking Here
What items cannot be returned?
Items that have “Final Sale” on the product page along with any bodysuits, swimsuits, earrings, and fashion face covers cannot be returned.
Who is responsible to pay customs duty and value-added tax
ShopMyde is not responsible for any customs duties, value-added taxes, or any costs and fees associated with international shipments. Please be aware that depending upon your country, you may incur additional cost to receive your items.
Does products come in boxes
In order to avoid expensive tax or customs fee, we normally pack the items with bubble bags, which can protect our products well. If you would like to pack your items in a box please contact us.
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Pricing & payment
We currently accept CAD dollars and USD
Once your payment has been confirmed with your bank, your card will be charged
We currently accept Visa, Mastercard, Paypal.
Yes your personal details is safe
The majority declined payments occur because of an incorrect billing address. Ensure that the address is entered accurately and completely. If the problem persists, reach out to your banking institution.
